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THE MEDBILL SERVICES CUSTOMER

At MedBill Services, in an effort to bridge the gap between the Health Care provider and their uninsured patient, we service three distinct customers.  Our primary customer is the Health Care Provider which could be a Health Care Center, a Hospital, a clinic, a physicians group, a physician, or a nursing home.  Whichever type of health care provider it is, it's MedBill's objective to work with the providers indigent or uninsured patient to recover lost or potentially lost revenue resulting from services rendered by that provider.

Secondarily, we service the indigent or uninsured patient.  That patient is usually an indigent or uninsured patient of or primary customer, the health provider.  There is no cost to this when they are referred by one of our clients as it's MedBill Services objective to work with that patient as a patient advocate in their pursuit of financial assistance to cover the cost of medical services they have had or will be having.

Our third customer is the government agency in which we are working with to bridge the gap between the health care provider and the indigent or uninsured patient.  The customer could be the Department of Human Services, the Department of Health, Crime Victims, Social Security, the Department of State or Federal Rehabilitation, etc.  Whichever agencies we are working with, it's MedBill Services objective to provide them with all the necessary paperwork and supporting documentation required for our client's indigent or uninsured patient to receive Third Party Financial Assistance.

TPA PROGRAM BENEFITS

FOR THE CLIENT

	Upon referral the client is assured that what ever could be done to acquire Third Party assistance for the referred patient it is being done to assist that patient in paying medical bill they have or will be incurring.
	Each client is assigned a MedBill Services advocates/case manager to work with their uninsured patient in their pursuit of financial assistance
	Upon referral from our clients MedBill Services assumes the responsibility for working with that patient throughout the process of pursuing Third Party Assistance.
	Upon referral MedBill Services assumes the responsibility for making sure all necessary paperwork is completed and all required supporting documentation is acquired.
	Upon submission of a claim for TPA MedBill Services assumes the responsibility for working with the appropriate government representative to make sure all is in compliance with the government’s requirement for financial assistance.
	Upon approval of a claim MedBill Services assumes the responsibility of providing the client with all the necessary information for billing that claim.

FOR THE UNINSURED PATIENT

	They receive professional support from MedBill Services experienced advocates/case managers.
	They are assisted in all areas of completing the application process for Third Party assistance (TPA).
	They incur no cost in their pursuit of Third Party financial assistance via MedBill Services.
	They receive transportation to and from appointments if required by a government agency.
	If the patient has a scheduled appointment with a government agency and they are unable to attend a MedBill advocate will represent them.
	If the patient is unable to come and meet with a MedBill advocate an MedBill Advocate will make home or off-site visit if needed

FOR THE GOVERNMENT AGENCY AND THEIR REPRESENTATIVE

At MedBill Services we work closely with government agency representatives who are assigned to a claim to make sure they have all the necessary information and supporting documentation required to process that claim. In doing this we try to be as comprehensive as possible and provide them with the following in an effort to save them work and time.

	We screen the patient /applicant for TPA.
	We assist the patient/applicant in completing all the necessary forms required.
	We assist the patient/applicant in acquiring all the necessary supporting documentation required to accompany their application for TPA.
	We provide transportation for the patient/applicant if needed for scheduled appointments.
	We assign a Case Manager to each patient/applicant claim to ensure the claim receives the necessary follow-up.
	When and if needed we conduct home and off/site visits to assist the patient and the government agency representative in the processing of the claim.

 
THIRD PARTY ASSISTANCE (TPA) PROGRAM UPDATES

For more information on Medicaid and Health Care reform visit. http://www.medicaidcongress.com/
For more information on Crime Victims visit www.crimevictims.gov
For more information on Social Security visit www.socialsecurity.gov

Testimonials

 

Over the last several years I have had the opportunity to work with MedBill Services and I applaud them for the outstanding contributions they have made to our organization, our uninsured patients and our community.  The representatives from MedBill Services have assisted numerous patients in acquiring financial assistance that in the past were never able to secure assistance on their own. Their ability to work with our patient and our local DHS is exceptional. Keep up the good work. Sincerely, Wendell Wilks, Chief Financial Officer To the Director of MedBill Services: I just wanted to let you know how much I appreciate your staff for helping my dad. After your caseworker completed and submitted our application for Medicaid we had an interview with our local Medicaid office. When we had our interview they explained that they could not cover our September bills because they were incurred more then ninety days before the date of application. We explained that the bills totaled were more then Fifty Thousand Dollars and we had no way to pay them. The DHS caseworker explained that she understood but there was nothing she could do.  After I explained our situation to your representative she assured us she discuss our problem with the head.  Of the Department of Human Services and the Governors Office If necessary and would get back with me.  Several weeks later I received a call from your representative explaining that every thing was taken care of and that my dad’s September bills would be covered. I could not begin to tell you how relieved my dad and I were. The news was truly a God blessing.  Again, I just wanted to thank you and your staff I don’t know what we would have done with you. Sincerely, Amanda and J.T. Carr To The Director of MedBill Services Inc. I want to thank you for all you do in your community. I commend you for your hard work, commitment and dedication to improving the quality of life for so many people.  Please contact my Director of Community Outreach, as I would like to personally visit with you to hear your challenges and ideas. Thanks again for the unselfish work you do and I look forward to seeing you. Sincerely, Mike Ross, Congress of the United States, House of Representatives FOR MORE INFORMATION ON MEDBILL SERVICES INC. AND THE SERVICES OFFERED OR TO TALK TO A CUSTOMER SERVICE REPRESENTATIVE, PLEASE CALL US TOLL FREE AT 1-866-534-4880 OR COMPLETE AND SEND YOUR CONTACT INFORMATION BY VISITING OUR CONTACT PAGE.